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All sales are final. We offer refund and/or exchange within the first 14 days of your purchase for items damaged during shipping. If 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Once we issue your refund, it takes up to 7 days for your financial institution to reflect it in your account. Any custom orders cannot be exchanged, refunded, or returned.

We ship primarily with USPS and UPS. All deliveries include insurance valued at the cost of your purchased product. If your package is lost, stolen or the content inside has been damaged during shipping, please notify us immediately at info@solpoppyhealing.com. We will work with your courier to resolve the issue.

On occasions, the item may vary from the product in the picture. The image that is used is to show the type of product you may receive. Crystals and stones are unique and may change in shape, size, and color. However, we do hand pick the best items, so rest assure that you will be satisfied with your purchase.

You can reach us anytime via our contact page, email, or phone at (562) 318-7078. We aim to respond quickly—usually within one business day.

All products sold at Sol Poppy Healing LLC. are for external use only, not consumption. Some crystals, stones, herbs, and oils are toxic due to heavy metals or other components that can cause harm if ingested, inhaled, or left in water.